Technical Writing Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $97k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Champion and lead the strategic implementation and maintenance of technical documentation programs or systems • Plan, document, and optimize the end-to-end documentation lifecycle process • Partner with internal leadership and clients on projects and process-improvement initiatives • Serve as the central point of contact and primary liaison for technical documentation • Lead program- and project-level risk identification, analysis, and mitigation planning • Implement communication plans to keep stakeholders and clients informed of program or project status, progress, successes, and challenges • Lead formal business reviews with key stakeholders and executive leadership • Define, track, and maintain KPI or SLA attainment • Stay current on industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management • Hire, train, mentor, and evaluate technical writing staff • Ensure appropriate staffing, training, and tools for evolving program objectives • Implement technology-enabled, learner- or user-centered documentation solutions • Maintain client relationships • Develop technical writers and senior technical writers • Generate or contribute to regular reports and business reviews

🎯 Requirements

• Bachelor’s degree or equivalent in English, Communication/Journalism, or closely related degree • 3-5 years creating and managing production-level documentation for technical and non-technical audiences • Experience designing and implementing content strategies, information architecture, and documentation workflows • Experience analyzing target audiences and tailoring content to their needs and technical knowledge • 1-3 years managing, mentoring, and coaching teams of technical writers • 1-3 years setting strategy and direction for technical documentation efforts • Experience reporting and analyzing programmatic risks throughout a project lifecycle • Experience defining and tracking key metrics and reporting documentation initiative progress to stakeholders and leadership • Technology literacy and ability to work with technical communication tools, including static site generators, content management systems, and publishing software • Understanding of Agile, Scrum, and Kanban project management frameworks • Exceptional written and verbal communication skills • Demonstrated ability to make logical decisions, explore alternatives, and propose quality solutions • Experience working with diverse stakeholders at all levels, including engineering, product, operations, and marketing • Experience developing technical documentation strategy and internal and external processes • Ability to lead, build teams, motivate staff, and foster a positive work environment • Strong organizational and interpersonal management skills • Ability to manage time effectively and efficiently • Self-motivated and detail-oriented

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Annual bonus based on individual and company performance • Internal mobility and professional growth opportunities • Wellness support • Reasonable accommodations in the hiring process