Regional Director of Operations

🔥 1 hour ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Community Veterinary Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2019-01

Healthcare • Healthcare Insurance • Pharmaceuticals

Community Veterinary Partners is a company dedicated to providing extraordinary care for pets and supporting veterinary practice owners across the country. Founded in 2009, their mission is to empower veterinary professionals by offering them the resources and community they need to thrive in their practice. Community Veterinary Partners brings together a passionate group of individuals who prioritize care for pets and their families, ensuring that each member of their community, regardless of their background, has the support to deliver exceptional veterinary services.

📋 Description

• The Regional Director of Operations is a strategic member of the Community Veterinary Partners’ leadership team. • This position is responsible for providing tactical direction and vision to the CVP family of veterinary hospitals. • The Regional Director of Operations will be responsible for 13 to 17 locations in the Northeast. • Ensure each hospital provides a high level of customer service to our clients and pets. • Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short. • Ensure compliance with all policies and procedures with all local, state and federal laws. • Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals. • Ensures successful assimilation of new partner hospitals into the CVP family. • Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors. • Work with Practice Managers and Lead Doctors to improve operational outcomes; including revenue growth and control of inventory, purchasing, labor and other expenses. • Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes, responsible for development of remediation strategies. • Initiate and actively supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations. • Review hospital performance/results of key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures. • Achieve profitable growth objectives within assigned region. • Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges and opportunities. • Develop, communicate and implement proactive marketing strategies at each hospital for revenue growth in partnership with the Marketing team. • Assist the Business Development team in Identifying opportunities and strategies to acquire additional hospitals. • Work with Practice Managers and Lead Doctors to develop their leadership skills including fostering a culture of engagement and accountability. • Develop successful Practice Managers to continually surpass benchmarks. • Ensures each hospital provides a supportive, positive work environment for the team. • Work with hospital leadership to forecast staffing needs and initiate recruitment. • Partners with Talent Acquisition to recruit and select Doctors and Practice Managers to meet the needs of the business. • Work with Human Resources to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding high quality medical care, client service and business results. • Serves as escalation point for employee relation issues; partners with the Practice Manager to find amicable resolutions. • Partner with the Practice Managers to maintain appropriate scheduling and Doctor coverage. • Approves time off for continuing education, PTO, etc. to support the needs of the team members and the hospital.

🎯 Requirements

• Bachelor’s Degree in Business Management or a related field is required or an equivalent combination of years education, training and years of experience that provides the required knowledge, skills and abilities. • A minimum of Eight (8) years of Veterinary Practice/Management experience, preferably with three (3) years or more in multi-location management in a service industry role.

🏖️ Benefits

• N/A