Care Management Associate

Job not on LinkedIn

🔥 22 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $18 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Conduct telephonic outreach to and enroll eligible Medicaid members • Engage members using caring and behavioral interviewing techniques • Provide health plan customer support and healthcare navigation • Facilitate case assignment • Connect identified members to care managers through warm transfers • Support implementation of care plans and effective utilization of healthcare services • Promote and support quality effectiveness • Answer telephone calls, take messages, research information, and assist in solving problems • Comply with policies, procedures, and regulatory standards • Maintain accurate and complete documentation for risk management, regulatory, and accreditation requirements • Protect member information confidentiality

🎯 Requirements

• 1-2+ years strong customer service skills to coordinate service delivery • Attention to customers, sensitivity to issues, proactive identification and resolution of issues • Adherence to care management processes, privacy and confidentiality, quality management processes, regulatory and accreditation guidelines, and company policies and procedures • Completion of detailed member-call documentation in electronic records • Ability to work independently and meet deliverables and deadlines • Ability to participate effectively in a multi-disciplinary team • Effective communication, telephonic, and organizational skills • Ability to manage multiple priorities and adapt to change • Ability to meet daily metrics with speed, accuracy, and a positive attitude • 2-4 years’ experience in a call center healthcare field preferred • Experience with Microsoft Word, Outlook, and Excel, data entry, and member-record documentation preferred • Familiarity with basic medical terminology and care-management concepts preferred • Flexibility to work occasional nights and weekends outside standard business hours, which can span from 8:00 am to 8:00 pm • Bilingual Spanish preferred • LA Medicaid experience • HS Diploma required

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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