Client Advocate

Job not on LinkedIn

🔥 13 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $43.9k - $85.1k / year

⏰ Full Time

🟢 Junior

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Develop and execute customer product and plan administration • Meet with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss plan operations, identify service gaps, determine root causes, and develop solutions • Identify customer-specific service issues and lead resolution with other areas • Respond to requests for claim analysis, plan design changes, benefit questions, and clarifications • Collaborate with the account management team on growth and renewal objectives • Assist with preparation and delivery of renewal packages • Support plan administration activities including installation, plan setup, eligibility, billing, and drafting • Manage open enrollment activities • Promote Navigator usage and implement product usage strategies • Notify customers of Aetna policy changes, determine impacts, and provide consultative support • Support scheduling and preparation of customer meetings

🎯 Requirements

• 1-3 years of experience in health care customer service • 3+ years of experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams • High school diploma or equivalent experience • Prior health insurance industry-related experience working with complex accounts • Self-funded experience • Prior account management experience within the health insurance industry • Excellent customer service mindset • Strong critical thinking, organizational, and analytical skills • Effective verbal and written communication skills • Ability to learn quickly and work with minimal supervision • Confidence and comfort presenting information in a group setting

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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