Customer Service Representative – Behavioral Health

Job not on LinkedIn

🔥 9 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Take inbound calls from members and determine the quickest, most effective ways to answer questions • Create an emotional connection with members by understanding and engaging them to champion their best health • Maintain member records within the overall member management system • Provide introductory information and connect members with appropriate benefits and external resources • Review members’ claim history to ensure accurate tracking of benefit maximums, deductibles, and coinsurance levels • Explain members’ rights and responsibilities in accordance with plan sponsors’ contracts • Send outbound emails to members as needed • Support members with troubleshooting and de-escalation • Escalate queries and concerns when necessary • Handle complaints and inquiries to ensure member satisfaction • Share solutions and processes with the customer service team • Embody CVS Core values in each interaction

🎯 Requirements

• 1-3 years of call center and/or customer service experience • 1-3 years of healthcare and/or medical insurance experience • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs • A private and confidential workspace free from distractions • A hardwired connection is required (i.e., an Ethernet connection) • Time management skills to promptly respond to e-mails, calls, and chat messages • Active listening skills to effectively handle members who may be upset • High school diploma or equivalent • Must be able to work between 8am-8pm EST post-training • Preferred: background in mental health or human services • Preferred: bilingual or multilingual skills • Preferred: experience working from home in a remote role • Preferred: associate degree

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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