Sales Call Center Supervisor

Job not on LinkedIn

🔥 4 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $51.7k - $89.2k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Co-lead daily operations of the outreach call center • Ensure call center KPI goals are exceeded • Monitor and evaluate Agent performance trends against predetermined KPIs • Provide individual and ad hoc coaching and feedback to Agents • Maintain a constant presence on the production floor, in person or virtually • Ensure Agents remain engaged and systems function properly • Create and implement written action plans for underperforming Agents • Resolve customer escalations • Participate in Agent interviewing and selection • Provide real-time floor management by monitoring systems, queues and dashboards • Manage abandon rates, response-time expectations and funnel performance • Serve as a subject matter expert on call center processes, procedures and systems • Coordinate new information with department training for new-hire orientation • Provide proactive solutions for smooth call-center operations • Ensure Agent adherence to schedules • Facilitate and participate in team meetings • Promote continuous improvement and best practices • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in related field from a four-year college or university, or 1 year experience in customer service or sales, or equivalent combination of education and experience • Previous call center experience required • Prior supervisory or leadership experience preferred • Proficiency with Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook, or Google equivalents • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Effective time management and ability to meet deadlines • Analytical and problem-solving skills • Ability to function in a fast-paced and agile environment • Dependability regarding completion of assignments and attendance • Computer proficiency including Google Docs, Sheets, Greenway, Availity, eCare and Zoho • Outstanding phone demeanor and etiquette • Desire to lead a team • Flexible and positive attitude

🏖️ Benefits

• Generous retirement options • Paid vacation and sick time • Medical coverage • Dental coverage • Vision coverage • Paid time off • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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