Travel Agent, Travel Contact Center

🔥 12 hours ago

🦌 Connecticut, Kansas, +9 more states – Remote

🦌 Connecticut – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Plan and book domestic and international vacations, including customized FIT itineraries • Assist Members and non-Members through phone, email, and web chat • Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs • Build and maintain long-term client relationships that generate repeat business • Stay informed about travel promotions, destinations, and industry trends • Process travel reservations in compliance with ARC regulations and AAA policies • Identify opportunities to upsell and cross-sell travel products • Meet established sales and performance goals while delivering exceptional customer service • Resolve travel-related issues and assist with itinerary changes • Provide guidance and mentorship to fellow Travel Contact Center Associates when needed

🎯 Requirements

• Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia • High school diploma or equivalent • At least 2 years of recent leisure travel industry sales experience • Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools • Strong knowledge of domestic and international travel planning • Excellent communication, customer service, sales, and problem-solving skills • Extensive knowledge of worldwide geography • Ability to succeed in a fast-paced, high-volume contact center environment • Must attend all required paid virtual training, Monday through Friday, 9:00 AM–5:30 PM EST • Must successfully complete training before beginning the regular work schedule • Must work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off • Ticket void and basic exchange experience is a plus

🏖️ Benefits

• Monthly performance incentives for sales and bookings • Paid virtual training • Required equipment provided • Comprehensive benefits package • More than three weeks of PTO during the first year • Medical, Dental, and Vision plan options • Up to 2 weeks paid parental leave • 401k plan with company match up to 7% • 2+ weeks of PTO within the first year • Paid company holidays • Company-provided volunteer opportunities • 1 volunteer day per year • Free AAA Membership • Continual learning reimbursement up to $5,250 per year