Patient Contact Center Scheduler

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Franciscan Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Franciscan Health is a healthcare organization committed to providing high-quality medical care grounded in the Franciscan tradition. They offer a range of medical services, including clinical and allied health, home health and hospice, nursing, physicians and advanced practice providers, and non-clinical and administrative roles. With a focus on embracing the values of St. Francis to care for those in need, they provide a supportive and fulfilling work environment for their employees, emphasizing a mission of compassion and community engagement. Franciscan Health is dedicated to offering a variety of employment opportunities across different medical specialties and locations.

📋 Description

• Manage inbound and outbound calls to accurately schedule patients • Take messages, utilize templates, and route clinical inquiries appropriately • Assess caller needs and determine appropriate resolutions • Escalate calls to RNs, provider clinics, or PEAC leadership when needed • Escalate concerns or uncertainty regarding provider and ancillary departments and recommend workflow improvements • Support patient insurance registration activities to reduce financial risk • Discuss and collect patient financial responsibility, outstanding balances, and estimates for scheduled services

🎯 Requirements

• High School Diploma/GED required • 1 year healthcare contact center, ambulatory or acute clinic, or physician office experience preferred • Strong understanding of specialized PEAC processes, questionnaires, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks • Ability to discuss and collect patients’ financial responsibility, outstanding balances, and service estimates • Travel required: Never or rarely

🏖️ Benefits

• Comprehensive benefit offerings for eligible employees