
10,000+ employees
đĽ Healthcare
đ Retail
đŚ Logistics
Healthcare ⢠Retail ⢠Logistics
CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operationsâpharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.
đĽ 1 hour ago
đ Florida â Remote
đľ $18 - $42 / hour
â° Full Time
đ Senior
đ Compliance
đť Ghost score 0%
Where this job comes from
Posted on CVS Health Careers's careers page, not through a job board
First seen by Remote Rocketship 1 hour ago

10,000+ employees
đĽ Healthcare
đ Retail
đŚ Logistics
Healthcare ⢠Retail ⢠Logistics
CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operationsâpharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.
⢠Support and monitor business operations for compliance with organizational policies, regulatory requirements, quality standards, and operational procedures ⢠Serve as a liaison between operational teams, leadership, and compliance partners ⢠Identify risks, promote process adherence, and support continuous improvement initiatives ⢠Conduct audits and review operational data and documentation ⢠Investigate compliance concerns and provide recommendations to improve accuracy, efficiency, and regulatory adherence ⢠Assist with developing and maintaining standard operating procedures, reporting, training, and corrective action plans ⢠Analyze trends and performance metrics and prepare reports for leadership ⢠Manage assigned work through a ticketing system by monitoring, prioritizing, documenting, and resolving tickets within SLA and TAT requirements ⢠Participate in and lead special projects involving compliance initiatives, process improvements, system implementations, reporting enhancements, and strategic business needs ⢠Collaborate with cross-functional partners, meet project deadlines, and provide regular status updates to leadership
⢠Required high school diploma or General Equivalent Development (GED) ⢠At least 1 year of experience and proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, and Outlook ⢠At least 1 year of experience communicating with internal/external associates, teams, and business leaders ⢠Minimum 1 year of experience with root cause analysis, including gathering and analyzing data, identifying problems, and solving problems with little or no precedent ⢠Minimum 2 years of experience within a call monitoring environment ⢠Experience rapidly adjusting priorities to changing business requirements and prioritizing tasks when goals conflict ⢠Comprehension of IT architecture involving phone switches and call recording solutions, including VoIP/TDM call center phones, NICE, Five9, Verint, and/or comparable ticket systems ⢠Bachelor's degree or equivalent combination of education and experience preferred ⢠Experience in compliance, operations, auditing, quality assurance, healthcare, pharmacy operations, or a related field preferred ⢠Experience with ticketing or workflow management systems preferred ⢠Experience leading or participating in cross-functional projects and process improvement initiatives preferred ⢠Strong analytical, reporting, and problem-solving skills preferred ⢠Advanced proficiency with Microsoft Excel, reporting tools, and data analysis preferred ⢠Experience creating and maintaining SOPs and process documentation preferred ⢠Excellent written and verbal communication skills preferred ⢠Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment preferred ⢠Knowledge of healthcare, pharmacy, regulatory, or operational compliance standards preferred
⢠Medical coverage ⢠Dental coverage ⢠Vision coverage ⢠Paid time off ⢠Retirement savings options ⢠Wellness programs ⢠Other resources supporting physical, emotional, and financial well-being ⢠CVS Health bonus, commission or short-term incentive program (eligibility-based)
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