Senior Representative, Member Advocate

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as a trusted first point of contact for members seeking support through Aetna Mental Wellbeing’s Resources For Living (EAP) and Behavioral Health programs • Deliver compassionate, member-centered support through digital chat and phone channels • Assess member needs and guide individuals to appropriate Mental Wellbeing resources and services • Connect members to the appropriate level of care across EAP and Behavioral Health solutions • Navigate multiple systems and digital platforms while maintaining a high-quality member experience • Demonstrate empathy, professionalism, and sound judgment during emotionally sensitive interactions • Contribute to a collaborative team focused on improving access to mental health and wellbeing services • Support holiday operations through a rotating coverage model

🎯 Requirements

• 3+ years of call center and/or customer service experience • 2+ years of healthcare experience required • Skilled in navigating multiple applications concurrently • Proficiency in Microsoft Teams and Outlook • Basic computer knowledge and technical skills • Ability to use IP phones, customer records management, word processing, database, and e-mail/chat programs • Private and confidential workspace free from distractions • Time management skills to promptly respond to e-mails, calls, and chat messages • Active listening skills to effectively handle members who may be upset • High school diploma or equivalent required • Flexibility to work assigned shifts, including evenings, overnights, weekends, and holidays as needed • Ability to work in a 24/7 contact center environment • Bachelor’s degree or pursuit of a Bachelor’s degree in a related field preferred • One to three years of healthcare experience preferred • Bilingual or multilingual skills a plus

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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