Account Service Analyst

Job not on LinkedIn

🔥 17 minutes ago

🏈 Alabama, Arizona, +43 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $43.9k - $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage assigned account activities and ensure efficient execution of client deliverables and service expectations • Analyze reporting data to validate alignment with client intent and plan setup • Identify trends and discrepancies • Resolve client and member-level issues by coordinating with internal teams • Develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts • Monitor account performance • Contribute to centralized support initiatives that enhance operational efficiency • Communicate with clients and internal departments to ensure transparency and alignment • Lead multifaceted issues through investigation, stakeholder engagement, root cause analysis, and implementation of sustainable solutions

🎯 Requirements

• 3+ years of experience in account management, customer service, healthcare administration, or relevant business environment • Experience managing complex issues, escalations, or cross-functional initiatives with demonstrated ownership and accountability for outcomes • Advanced analytical and problem-solving skills • Strong critical thinking and decision-making capabilities • Excellent verbal and written communication skills • Ability to prioritize competing demands while maintaining quality and meeting deadlines • Strong organizational and project coordination skills with attention to detail and follow-through • Ability to identify improvement opportunities and contribute to operational excellence initiatives • Knowledge of healthcare, health insurance, pharmacy benefit management, Medicare, Medicaid, or other government-sponsored healthcare programs • Understanding of CMS regulations, compliance requirements, and healthcare operational processes • Experience with case management, issue management, CRM, or workflow management systems such as Salesforce • HS Diploma/GED and 3+ years of relevant work experience • Associate degree or relevant work experience

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program