Analyst, Member Communication

Job not on LinkedIn

🔥 30 minutes ago

🥔 Idaho, Rhode Island, +1 more states – Remote

🥔 Idaho – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $43.9k - $93.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC. • Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery. • Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation. • Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output. • Manage program expenses and validate invoices associated with communication execution. • Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role. • Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications. • Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality. • Support team training and adoption of updated standards and procedures as business needs evolve.

🎯 Requirements

• High School Diploma or GED • Prior experience in operations, communications, print, and/or marketing environments • 3+ years of experience in an operations role with a strong emphasis on project management (preferred) • Strong organizational and project management skills • Effective time management and prioritization skills • Strong written and verbal communication skills • Strong quality control skills and attention to detail • Proven problem-solving skills and proactive identification of process improvement opportunities • Ability to manage multiple ongoing tasks in a fast-paced environment • Self-motivated and able to work independently within established guidelines • Adaptable and comfortable working in an evolving environment • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility