Analyst, Workforce Management

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

info

💵 $43.9k - $85.1k / year

⏰ Full Time

🟢 Junior

🧐 Business Analyst

🚫👨‍🎓 No degree required

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation

🎯 Requirements

• At least 1 year of experience in a service center environment • Demonstrated analytical and problem-solving skills • Demonstrated ability to handle multiple assignments competently, accurately and efficiently • 3-5 years experience in high volume customer service environment with actual experience in workforce • Excellent communication skills • Ability to learn new software • Ability to think outside the box • Ability to obtain and analyze large sets of data • Experience with forecasting and scheduling in a PBM setting • High School Diploma

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

Apply Now

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