Answer Team Consultant

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🔥 0 minutes ago

🥔 Idaho, New Jersey, +1 more states – Remote

🥔 Idaho – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💼 Consultant

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Respond to moderately complex client service inquiries with minimal management intervention • Deliver high-quality, customer-focused service via phone and virtual channels • Investigate, analyze, and resolve service requests related to: Enrollment and eligibility, Billing and commissions, Technical support, Case installation and group administration • Serve as a primary liaison between clients and internal departments to ensure timely resolution • Accurately document customer interactions, actions taken, and follow-up activities • Support plan administration activities, including plan setup, enrollment processing, and billing coordination • Partner with functional operations teams to resolve service issues efficiently • Collaborate with peers to deliver a consistent, world-class customer experience • Identify opportunities for process improvements and contribute to solution implementation • Maintain required productivity and phone quality metrics while managing project-related tasks • Demonstrate accountability for individual and team performance outcomes • Participate in ongoing self-development and recommend cross-training opportunities • Perform additional related duties as assigned

🎯 Requirements

• 6+ Months Call Center or Customer Service Experience • Basic Computer Skills

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs