
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
🔥 13 hours ago
🐎 Kentucky – Remote
💵 $54.1k - $116.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
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10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Intake, investigate, and resolve appeals, complaints, and grievances across products • Review and resolve clinical documentation, clinical complaints, and appeals • Review clinical records, interpret data, and apply clinical criteria and policies in line with regulatory and accreditation requirements • Coordinate clinical resolutions with internal and external clinician support • Gather data using multiple system applications • Contact providers, vendors, and internal Aetna departments for additional information • Apply review requirements to ensure cases are reviewed by practitioners with appropriate clinical expertise • Process appeals in accordance with regulatory and accreditation standards • Condense complex information into clear and precise clinical summaries • Coordinate appeals with members, authorized representatives, providers, regulators, consultants, and other participants • Report findings to team leaders and supervisors, respond to rebuttal issues, and recommend improvements • Identify and report trends and emerging issues and provide input on potential solutions
• Must live in KY • Current unrestricted state RN licensure required • 3–5 years of clinical experience required • 3–5 years of Behavioral Health Experience required • Experience in reading or researching benefit language • Excellent verbal and written communication skills • Excellent customer service skills • Knowledge of complex delegation arrangements, coding logic, member and provider contracts, clinical criteria, benefit plan structure, and regulatory requirements • Managed Care experience preferred
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility
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