Customer Service Representative – Employee Assistance Program

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support the provision and use of Employee Assistance Program and management consultant resources • Determine call purpose through active listening and professionally triage calls • Assess client needs and communicate EAP/Work-life services and resources • Recognize crisis situations and evaluate necessary action to minimize risk • Research internal databases and online resources to identify providers and member resources • Enter member information and document cases in the appropriate EAP system • Receive counselor-transferred calls and provide immediate member assistance • Schedule appointments with counselors • Assist members with childcare, eldercare, and other life-skills resources • Communicate with internal stakeholders • Support printing, fulfillment, inventory, and mailing of relevant materials • Provide administrative support and follow-up calls • Cross-train with Behavioral Health to support the Member Engagement Department

🎯 Requirements

• 1+ years’ experience in call center environment • Experience in a social, psychological, or human service field providing client support • High school diploma or equivalent • Broadband or fiber internet service • Minimum 25 Mbps download / 3 Mbps upload internet speed • Hardwired ethernet connection required • Ability to work Wednesday-Sunday, 2:00 PM-10:30 PM EST • Ability to complete six weeks of training Monday-Friday, 9:00 AM-5:30 PM EST • Compliance with policies and regulatory standards • Ability to protect confidentiality of member information • Ability to maintain accurate internal documentation

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility • Remote work arrangement