Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Florida, +11 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Take inbound calls from members and determine the quickest, most effective ways to answer member questions • Maintain member records within the overall member management system • Provide introductory information and connect members with additional and appropriate benefits/external resources • Send outbound e-mails to members as needed • Support members with troubleshooting and deescalating where needed • Escalate queries and concerns when necessary • Handle complaints and inquiries to ensure member satisfaction with products/services • Work with the customer service team to share solutions and processes • Embody CVS Core values in each interaction • Support holiday coverage in a 24-hour call center operation

🎯 Requirements

• 1-3 years of call center and/or customer service experience • Active listening skills to effectively handle members who may be upset • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs • A private and confidential workspace free from distractions • Time management skills to promptly respond to e-mails, calls, and chat messages • Must be able to work 11:30am-8pm EST, Sunday, Monday, Tuesday, Wednesday and Saturday • A high school diploma or equivalent is required

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • CVS Health bonus, commission or short-term incentive program in addition to base pay • Holiday coverage with observing the holiday on other days

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