Customer Experience Associate I

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide one-on-one telephone assistance to Iowa Medicaid applicants, beneficiaries, and enrollees • Accurately document enrollment requests and status changes • Enter application and enrollment information into a web-based system for customers applying by telephone • Maintain knowledge of Iowa Family Care rules, guidelines, and related program policies • Provide clear, complete, accurate, and objective information based on program requirements • Deliver professional and empathetic customer service while helping individuals navigate program information • Complete 3–4 weeks of paid training Monday–Friday, 8:00 a.m.–5:00 p.m. • Work Monday–Friday, 8:00 a.m.–5:00 p.m. shifts

🎯 Requirements

• Must reside in the State of Iowa to be eligible • High school diploma or GED • Basic understanding of a call center or customer service environment and quality monitoring processes • Strong problem-solving and analytical skills • Ability to achieve results through knowledge, empathy, and commitment • Ability to work effectively with people from diverse backgrounds • Ability to successfully complete the required background process • Excellent customer service and telephone etiquette • Strong typing, grammar, and communication skills • Ability to confidently navigate computer systems and web-based applications • Ability to understand, interpret, and apply program policies • Willingness to incorporate ongoing feedback • Ability to consistently adhere to assigned break and lunch schedules • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and coworkers • Must be able to pick up provided equipment from the Des Moines, Iowa office on the scheduled start date

🏖️ Benefits

• Paid training • Equipment provided • Full-time schedule, 40 hours per week • Career growth opportunities • PerkSpot employee discount program • Comprehensive benefits options • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Paid bi-weekly

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