Customer Support Representative

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FL3XX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🚀 Aerospace

☁️ SaaS

🤝 B2B

💰 Series unknown on 2010-02

Aerospace • SaaS • B2B

FL3XX is a cloud-based, app-first aviation operations management platform that digitizes and automates commercial and business aviation workflows. Founded in 2010 and headquartered in Vienna, Austria, FL3XX provides an integrated suite for charter sales, Part 135/charter dispatch, crew scheduling, maintenance tracking, trip support, compliance, flight tracking and reporting. The platform serves corporate flight departments, air ambulance, cargo, scheduled airlines and advanced air mobility providers, supports global operations across 7 continents and 60 countries, integrates with 180+ service marketplaces, and dispatches over 250K flights annually.

📋 Description

• Learn FL3XX software, its functionality, features, and troubleshooting methods • Learn FL3XX company culture, processes, responsibilities, and workflows • Process customer support tickets • Participate in a 24/7 support rotation with US-based and EU-based teams • Cover one weekend every four weeks, holiday rotations, and occasional late-night or early-morning support as needed • Document and reproduce user issues and funnel them into the development process • Conduct occasional live video calls to document urgent issues • Take sole ownership of customer accounts and ensure their problems are resolved • Assist the Support desk with increasing autonomy • Develop a project of personal interest, such as AI-powered workflows and chatbots or recommendation reports for the Product team

🎯 Requirements

• Experience in business aviation (sales, flight coordination, passenger services, crew) or passion for aviation and the confidence to learn (nice to have) • A track record of comfortability around new technologies and the ability to quickly learn new software; start-up experience is a plus • Experience in software support desks or SaaS support • Ability to approach customer issues in a structured and calculated manner • Strong written and verbal communication skills • Self-confident, unafraid of making mistakes, and able to approach new challenges with strength and flexibility • Excellent multitasking and project management skills • Well-organized with the ability to prioritize • Commitment to covering North American hours • 1099 contractor status

🏖️ Benefits

• The ability to work remotely from anywhere in the world, so long as the commitment to covering North American hours remains • The ability to grow quickly in the tech space • Opportunities to pursue projects of personal interest, realize your own ideas, and build a portfolio of project outcomes • A diverse international team living across the globe

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