Vehicle Support Specialist

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Motus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-10

SaaS • Enterprise

Motus is a software platform that helps organizations manage employee driving programs by automating mileage tracking, administering tax-advantaged reimbursements, reducing liability through driver monitoring and safety training, and delivering analytics and integrations for program administration. The company offers products such as Motus Reimburse, Motus Protect, Everlance Business, Mobilize, and Localize, and positions itself as an enterprise-grade, AI-enabled solution for accurate, IRS-compliant reimbursements and risk mitigation across businesses of any size.

📋 Description

• Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat within established service levels • Provide a positive, customer-centric approach to client administrator questions and issue resolution • Manage customer expectations and experience to achieve high customer satisfaction • Manage, monitor, and record customer cases, updates, and ongoing tasks in the Motus ticket management platform • Review and process customer forms and documentation when required • Assist the end-user support team as business needs arise • Serve as Subject Matter Expert on designated Motus products, support tasks, and processes • Liaise with Product, Customer Success, and Enterprise Account Management teams to ensure proactive and timely resolution of end-user issues • Complete thorough training for end-user support, then progress to Administrator support

🎯 Requirements

• 0-3 years of customer support experience, preferably in a B2B, SaaS environment • Fluent in French or Spanish (read, speak, and write) is a plus • Exemplary verbal and written communication skills • Experience with Zendesk a plus • Commitment to service excellence • Ability to articulate complex and technical concepts • Positive, adaptable and enthusiastic team member • Strong teammate and commitment to get the job done • Strong ability to prioritize and meet a dedicated timeline • Attention to detail and strong organizational skills • History of excelling in collaborative team environments • Commitment to success—for yourself and your team • Analytical mind-set who loves solving problems • Proficient in Microsoft Office Suite • Preference given to candidates living in EST or CST time zones

🏖️ Benefits

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one) • Open Paid Time Off for pre-scheduled vacation and personal time off • Up to 40 hours of Sick Time Off available annually for unexpected absences • Flexible Spending Accounts & Health Savings Accounts • Motus-Fidelity 401K Plan • Company-paid Short/Long-term Disability & Basic Life Insurance Plans • Family Planning and Parenting Support Benefits through Maven • Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health • $1000 Home Office Reimbursement Program • $2000 Internal Referral Program • WorkAnywhere Reimbursement of Internet and Cellular Costs • 16 weeks maternity and adoption leave • 12 weeks paternity leave • Dynamic learning sessions, strategic training, and Employee Resource Groups

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