Bilingual Customer Support, Client Relations Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🌐 United States, Mexico, +4 more countries – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇬🇹 Guatemala – Remote 🇸🇻 El Salvador – Remote 🇭🇳 Honduras – Remote

🏄 California – Remote

🏄 California – Remote

💵 $7 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carbon Law Group

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🤝 B2B

⚖️ Legal

B2B • Legal • Corporate Law

Carbon Law Group is a full-service law firm based in California, specializing in legal issues for modern businesses. They offer a range of services including contract review, corporate law, real estate, intellectual property, and general counsel advisory services. With a focus on startups and growing companies, Carbon Law Group provides tailored legal support designed to help businesses navigate complex legal challenges and achieve their financial goals.

📋 Description

• Serve as the main point of contact for clients • Answer incoming calls and return messages the same day • Give clients clear, honest updates on case status • Coordinate with the paralegal team to identify and obtain needed file information • Proactively request missing documents, signatures, and information and follow up until received • Guide clients through questionnaires and paperwork by phone • Maintain accurate contact notes in the case management system • Monitor client communication to ensure no client goes without follow-up • Report to the firm's Legal Administrator, with the Managing Attorney

🎯 Requirements

• Fluent, professional English and Spanish, spoken and written • 2+ years in a customer-facing role (customer service, client relations, account management, or similar) • Strong follow-up habits and organization to manage many open items at once • Administrative experience • Comfort with standard office software and web-based systems • Calm under pressure, professional, and good at solving problems without escalating everything • Spanish-language cover note describing the hardest customer handled and the response • Candidates based in Latin America; Mexico, Colombia, Guatemala, El Salvador, and Honduras preferred, with other countries in the region considered • Nice to have: sales or retention experience • Nice to have: experience in a law office, insurance, financial services, or another regulated, document-heavy environment

🏖️ Benefits

• Fully remote • Potential bonuses available • Room to grow based on experience and performance • Working hours aligned to U.S. Pacific Time

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