Customer Service Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Process and resolve customer service requests in a timely and accurate manner. • Provide timely and accurate solutions while demonstrating empathy, professionalism and respect. • Respond primarily to inbound calls and initiate outbound calls as needed to resolve inquiries. • Input standard customer requests into Company systems. • Respond to initial customer requests and involve cross-functional assistance as needed. • Log and record customer support interactions in Company systems and update information accurately and promptly. • Enter service and route data into the computer for billing and route scheduling purposes. • Maintain high levels of quality, productivity and efficiency consistent with continuous quality improvement. • Perform other job-related duties as assigned or apparent.

🎯 Requirements

• An Associate’s or Bachelor’s degree. • Knowledge of the waste management industry. • Experience using bilingual skills in a business environment. • High School diploma or G.E.D. • Minimum of 1 year of experience in a call center or other customer service related environment. • Experience working in a team environment. • Must be open to a shift within the hours of operation of 6am-6pm Central Time. • 1-2 Saturday shifts are mandatory a quarter.

🏖️ Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO)

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