Connectivity Support Representative

Job not on LinkedIn

🔥 17 hours ago

🤠 Texas, Virginia – Remote

🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $25 - $41 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Respond to customer inquiries and issues related to third-party connectivity via phone, email, and chat • Diagnose and troubleshoot connectivity problems, including EDI and cXML • Guide customers through step-by-step solutions to resolve connectivity problems • Collaborate with internal IT and engineering teams to resolve complex issues • Document and track customer issues, resolutions, and follow-up actions in the ticketing system • Provide feedback and recommendations for product and service improvements based on customer interactions • Stay updated with technology trends and product updates • Assist in developing and maintaining knowledge base articles and support materials • Participate in ongoing training to enhance technical skills and service delivery

🎯 Requirements

• High school diploma or equivalent • At least one year of professional experience in a technical support or customer service role, preferably within a connectivity or telecommunications environment • Strong understanding of networking concepts, including EDI and cXML • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Strong analytical and problem-solving skills • Customer-focused with a friendly and professional demeanor • Ability to manage multiple tasks and prioritize effectively • Ability to work in a fast-paced environment • Availability to work flexible hours, including evenings and weekends, if required

🏖️ Benefits

• Competitive salary • Performance-based incentives • Health, dental, and vision insurance • Paid time off and holidays • Opportunities for professional development and career advancement • Annual bonus or long-term incentive opportunities may be offered • Equal employment opportunities • Reasonable accommodation for job search or application

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