Customer Service Specialist

🔥 32 minutes ago

🇺🇸 United States – Remote

💵 $43.2k - $59.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Baxter International Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Grant on 2021-04

Healthcare • Manufacturing • Healthcare Insurance

Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

📋 Description

• Process customer returns, repairs, replacement orders, exchanges, and upgrade transactions accurately within established service timelines • Coordinate domestic, Canadian, and international return and swap orders • Respond to customer and internal inquiries with timely updates and order-related support • Monitor and manage RGA workflows, backorders, and support requests • Collaborate with Customer Service, Technical Support, Quality, Logistics, and Operations teams to resolve transactional and service-related challenges • Maintain accurate records, documentation, and tracking tools for compliance, visibility, and operational decision-making • Identify process improvement opportunities, reduce inefficiencies, and enhance customer and employee experience

🎯 Requirements

• High school diploma or equivalent required • 2+ years of experience in customer service, order management, returns processing, operations, logistics, or a related business support function • Strong organizational skills with the ability to manage multiple priorities accurately • Effective written and verbal communication skills with a customer-focused approach to problem solving • Proficiency with Microsoft Office applications, particularly Excel and Outlook • Ability to learn new systems, navigate multiple business processes, and work independently while contributing to a collaborative team • Demonstrated attention to detail and commitment to high-quality, accurate work • Experience with ERP or order management systems such as JD Edwards (JDE) preferred • Experience supporting RGA, repairs, product returns, or medical device operations preferred • Experience serving domestic and international customers in a high-volume operational environment preferred • Familiarity with global order processing and support across Latin America, Europe, the Middle East, Africa, and Asia-Pacific preferred • Experience identifying process improvement opportunities and implementing efficiency and customer service solutions preferred • Ability to provide cross-functional support and serve as a backup resource across operational processes preferred

🏖️ Benefits

• Medical and dental coverage starting on day one • Basic life insurance • Accident insurance • Short-term and long-term disability insurance • Business travel accident insurance • Employee Stock Purchase Plan (ESPP) with discounted company stock • 401(k) Retirement Savings Plan with employee contributions and company matching • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume