Customer Service Representative

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $14 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Provide timely responses to customer inquiries by telephone and/or email • Process customer orders, bills, accounts, and applications for service, maintenance, and termination • Troubleshoot and resolve customer complaints using deescalation and customer service resolution tactics • Use Microsoft Office applications and Zendesk to log incidents • Support Take 5 Oil Change field operations through the Five9 phone system • Open, maintain, and resolve customer care tickets • Manage incoming emails and calls • Resolve product or service problems and follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Use scripts for email and phone conversations • Answer damage-claim questions and escalate issues to the proper manager • Prioritize tickets and adapt to policy or procedure changes • Participate in customer service team meetings to develop new strategies

🎯 Requirements

• Proven customer support experience, ideally in the automotive industry • Strong phone contact handling skills and active listening • Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc. • Customer-focused and able to adapt/respond to different types of customers • High school diploma (or equivalent) • At least 1 year of experience • Post-secondary school education may substitute for years of experience • Bilingual in English/Spanish is a plus • Good and direct internet connection • Ability to work Eastern Time center hours • Ability to work rotated weekend shifts

🏖️ Benefits

• Fully remote work • Equipment provided • Overtime potential • Benefits and PTO • Holiday pay • Early access to 50% of earned wages at any time through the myFlexPay program

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