Customer Support Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paradigm

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

💼 Consulting

🛡️ Insurance

Legal • Consulting • Insurance

Paradigm is a legal software company that provides innovative solutions to help law firms manage, automate, and grow. With more than 50,000 lawyers using its products, Paradigm offers a range of industry-leading tools including PracticePanther, MerusCase, LollyLaw, and Bill4Time. These solutions help firms manage caseloads, track time, handle billing, and process payments efficiently. Paradigm's software is designed to streamline practice management across various legal areas, such as immigration and insurance defense, while also offering specialized payment processing and accounting services for law firms. The company is dedicated to being a technology partner that empowers lawyers to focus more on practicing law by automating administrative tasks. Paradigm is committed to advancing legal technology with a comprehensive suite of products tailored to the needs of modern law practices.

📋 Description

• Act as a client advocate to ensure customers achieve positive business outcomes throughout their partnership with LollyLaw • Support existing customers via chat, email, and phone • Diagnose and troubleshoot client issues • Onboard new customers with training calls and check-ins • Continuously acquire expertise in MerusCase features • Write and update help center materials • Improve client retention • Work with various stakeholders to understand evolving client needs • Perform other duties as assigned

🎯 Requirements

• 1-2 years of customer support experience • SaaS experience preferred • Strong initiative and creative problem solving • Strong communication skills and introspection to understand customer needs • Able to work well with a team and independently • Excellent conflict management skills • Experience in the legal or consulting industry advantageous • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment • Excellent with user-experience design principles and data analytics

🏖️ Benefits

• Competitive salary • Paid vacation + sick and parental leave • Remote working flexibility • Company culture that encourages work / life balance • 100% paid PPO medical, dental, and vision insurance • 401k matching • Equity grants

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