IT Customer Service Technician – BES

Job not on LinkedIn

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Le'Fant LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

⚖️ Legal

Consulting • Logistics • Legal

Le'Fant LLC is a management consulting firm dedicated to enhancing the capabilities of Federal Agencies in supporting Service Members, Veterans, and their families. With a team led by individuals with significant military and government experience, they specialize in a range of services including management consulting, technology and engineering solutions, human resource management, and marketing and advertising. Their mission emphasizes integrity, innovation, and accountability as they strive to improve organizational processes and provide superior support to the Federal Government.

📋 Description

• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end user requests for assistance using existing manuals and scripted responses • Interact effectively with customers • Refer ongoing issues to the appropriate engineering support team • Provide and document solutions to technical issues • Perform problem solving and debugging • Manage multi-discipline triage calls • Document and communicate workarounds and solutions clearly • Support extended core hours through a rotating schedule

🎯 Requirements

• Must be a US citizen or authorized to work in the U.S. • Must live in the US and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months) • Subject to a security investigation and may need to meet eligibility requirements for access to classified information • Experience resolving technical issues; working in a Help Desk capacity is a benefit • Experience providing and documenting solutions to technical issues • Experience with problem solving, debugging, and providing solutions to technical issues • Ability to prioritize and execute tasks in a high-pressure environment • Experience working within a team-oriented, collaborative, agile environment • Highly self-motivated and directed with the ability to manage multi-discipline triage calls • Experience documenting and communicating work-a-rounds and solutions clearly • Ability to manage time and prioritization of tasks at a high level • Ability to communicate effectively with managers and customers • Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment • Experience with tools such as ServiceNow, GitHub, Jira • High school diploma or GED • Availability to support extended core hours on a rotating schedule: Monday–Saturday, 6:00 AM–10:00 PM ET, and Sunday, 6:00 AM–3:00 PM ET, excluding holidays

🏖️ Benefits

• 401K matching • Customized health plans • Dental and vision insurance • Life insurance • Short and long term disability coverage • Incentives program to recognize exceptional behavior • Paid holidays • Paid time off

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