Technical Operations Support Specialist I – Custom Calculations, Reports

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $41.6k - $64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Deliver high-quality technical support for Paylocity’s HR, Payroll, Data Insights, and Reporting applications • Troubleshoot software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems • Provide technical support for software and hardware issues using remote tools • Serve as the first point of contact for client and internal inquiries through cases, emails, and calls • Support modifications involving Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and security requests • Document interactions throughout their life cycle and identify recurring issues or trends • Collaborate with internal teams to resolve complex issues and improve software performance • Share knowledge and support team learning across the organization • Use Excel to manage and analyze data • Communicate technical information clearly to technical and non-technical users • Represent the team in client interactions, events, and meetings • Switch effectively between multiple communication and tracking systems • Remain flexible to business needs, varying shifts, and project support • Build application expertise and help ensure quality and performance standards are met

🎯 Requirements

• 3+ years’ experience in a customer service role • Help desk/technical support experience preferred • Minimum of 1 year of payroll experience • Bachelor’s degree required • Intermediate MS Office skills, especially Excel • Ability to import data and use Pivot Tables and VLOOKUP • Strong oral and written communication • PC hardware/software experience, including installation, maintenance, and training end users • Ability and desire to learn new software • Ability to analyze data for high-level problem resolution • Technical aptitude to learn database tools such as SQL and other software or internally developed tools • Strong mathematical skills for report calculations, accruals, and General Ledger work • Experience with Lean Six Sigma is a plus • Experience with Paylocity’s Payroll product strongly preferred • Basic SQL and HML knowledge • Experience testing and validating calculations, reports, and system configurations • Must be available five days per week during designated work hours

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Fully remote work from home or location of record within the U.S. • Flexible support for varying shifts and project needs

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