Customer Support Representative

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida, New Jersey, +2 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $39.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WorldVia

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

✈️ Travel

Hospitality • Travel

WorldVia is a company that offers expert travel advisory services, helping customers plan and execute perfect vacations tailored to their individual preferences. With a network of over 2,000 experienced travel advisors, WorldVia specializes in providing guidance on various types of travel including all-inclusive resorts, ocean cruises, and river cruises. The company also offers travel guides and articles covering trending destinations like Australia, Colombia, and France, as well as insider travel tips and deals via subscription. Their expert advisors ensure thoughtfully curated travel experiences, focusing on convenience, personal preferences, and budget considerations.

📋 Description

• Respond promptly to member inquiries via phone, email, video calls, and live chat • Guide new members and ensure they are excited about programs and resources • Troubleshoot issues, investigate solutions, and coach members through next steps • Maintain accurate member records and document solutions in company systems • Collaborate with the Agency Development & Service team and other departments to resolve advanced queries • Inform members about additional products and services to help their business grow • Meet personal and team support quotas and revenue targets • Champion an outstanding member experience

🎯 Requirements

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools • Engaging, empathetic communication—both written and verbal • Strong phone and active listening skills • Ability to adapt and respond to different communication styles • Resourcefulness, self-management, and great researching skills • Organized, able to multitask, prioritize, and manage time effectively • High school diploma required • Available to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm • Experience in the travel industry is a plus • Authorized to work in the United States

🏖️ Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) • 401k with up to 4% Company Match • Paid Time Off + Company Holidays • Additional Time Off for Your Birthday and Work Anniversary • Discount Travel Program

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