Product Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $95k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Linear

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

☁️ SaaS

Productivity • SaaS

Linear is a software development company that aims to set a new standard in modern software creation. With a focus on the quality of software driven by the talent and well-being of its creators, Linear strives to make the software development process feel magical.

📋 Description

• Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery • Investigate and resolve inbound customer issues through email, Slack, Twitter, Reddit, and other communication channels • Partner with engineering to document and reproduce bugs • Surface trends and insights from customer feedback to inform product choices • Lead strategic projects improving the support experience, internal knowledge sharing, and product operations • Engage a technical customer community through social channels • Contribute to technical documentation

🎯 Requirements

• Passion about technology, quality, and Linear’s mission • Excellent communication and customer service skills and experience working with a technical or engineering user base • Ability to adapt communication to non-technical users • Experience troubleshooting technical issues, including APIs and integration setups • Ability to reproduce bugs with Linear and integrations in various environments (different browsers, Windows, Mac, Mobile) • Familiarity with SQL, Javascript, APIs, and GitHub is a plus • Based in U.S. or Canada Eastern or Central Time only

🏖️ Benefits

• Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute • Optional co-working offices in San Francisco, New York, and London

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