Customer Service Representative, CSR, SAP Experience Preferred

Job not on LinkedIn

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $35 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Panasonic

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 Seed Round on 2022-01

Food & Beverage • Consulting • Logistics

Panasonic is a global leader founded in 1918, specializing in innovative technologies and solutions across various sectors including consumer electronics, housing, automotive, industrial, communications, and energy. The company operates under Panasonic Holdings Corporation, which serves as a holding company overseeing several subsidiaries. Panasonic is also recognized for its advancements in home appliances, business solutions, and applications in Artificial Intelligence, Internet of Things, and energy efficiency.

📋 Description

• Serve as the first point of contact for customers and support order and inquiry management • Resolve credit, delivery, pricing, chargeback, payment, damage, lost shipment, and other order-related issues • Manage orders, shipments, billing discrepancies, and sales and marketing program credits • Respond to calls and emails and provide accurate order status, tracking, availability, returns, delivery, and pricing information • Issue RGAs and initiate RMAs • Generate credits and debits to resolve invoicing issues • Set up direct-ship orders with supply chain management and coordinate shipment updates • Foster customer and channel-partner relationships • Cross-train, back up, and assist team members • Assist Sales with quotation requests and pricing verification • Set up and maintain customer accounts and promotional information • Validate and process sample, display, and warranty claims • Process sales orders, delivery notes, goods issues, invoices, customer-portal documents, and ASNs in SAP • Monitor SAP orders for accuracy and resolve issues preventing shipment and billing • Provide order-issue analysis and reports to customer service and sales management • Process order changes, cancellations, and adjustments • Review and resolve EDI order-queue errors • Transfer orders to stocking plants and allocate product using SAP and inventory transactions • Handle missing shipments, damaged materials, shipping errors, and logistics claims using TMS • Coordinate shipments with customers, Panasonic, and third-party warehouses • Enter customer orders, credits, debits, samples, employee orders, and returns into the ERP system

🎯 Requirements

• College degree or equivalent work experience preferred • Minimum 3–5 years of relevant Sales Operations, Customer Service, or Support experience • At least 3 years of customer service experience with technically oriented products • Proficiency in SAP and a customer relationship management (CRM) system • Power BI experience preferred • Functional ability with PC software, MS Office Suite, Outlook, Teams, SharePoint, and Excel • Currently located in the Chicagoland Area • Extensive order processing and order management experience • Ability to navigate different customer PO formats and capture special requirements • Experience with software-as-a-service systems such as TMS for logistics-related customer claims • Ability to work in a fast-paced, high-stress environment with tight deadlines • Effective verbal and written communication skills • Ability to work collaboratively across multiple departments • Experience reconciling order-related discrepancies and assisting with payment and chargeback research • Ability to provide documentation for SOX audits • Ability to travel at least 4 times per year • Flexibility to participate in tradeshows, company events, and time-sensitive month-end closing tasks • Valid authorization to work in the U.S.

🏖️ Benefits

• Health, dental, vision, and prescription plans • Health Savings Account and Flexible Spending Account options • Life, accident, critical illness, disability, legal, identity theft, and pet insurance • 401(k) plan with company matching contributions and immediate vesting • Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave • Tuition reimbursement for job-related courses after six months of service • Lifestyle Spending Account • Employee Assistance Program (EAP) • Virtual health management and wellbeing programs • Chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources • Employee recognition and awards platform • Annual performance-based bonus opportunity

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