Customer Service Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $32 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honey Birdette

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

👥 B2C

👗 Fashion

Retail • B2C • Fashion

Honey Birdette is a luxury lingerie and lifestyle brand owned by the PLBY Group, known for its bold and innovative offerings. Since opening its first boutique in 2006 in Australia, Honey Birdette has expanded to 61 boutiques globally, including locations in the UK and the USA. The brand has established a reputation for high-end lingerie and premium bedroom accessories, garnering a devoted customer base and significant media attention for its glamorous and slightly provocative approach to fashion and lifestyle.

📋 Description

• Create and publish monthly team rosters ensuring full regional coverage • Approve team timesheets and monitor adherence to scheduled hours • Conduct one-on-one coaching sessions with actionable development plans • Handle escalated tickets and identify training opportunities • Deliver weekly regional performance reports and ad hoc e-commerce analysis • Lead daily briefings on objectives, updates, and customer priorities • Champion the customer perspective in service decisions • Resolve customer issues and ensure follow-through on commitments • Manage live chats, calls, social media, and email inquiries for 24/7 support coverage • Coordinate Click & Collect, unfulfilled orders, VIP invoicing, and gift card issues • Oversee manual order processing, fraud checks, and system error corrections • File courier claims, manage replacements, and enforce company policies • Liaise with warehouse and opening office teams • Participate in ongoing training, monitor internal channels, and suggest improvements • Perform additional assigned duties

🎯 Requirements

• Previous experience in customer service and omni-channel management is required • Proven ability to manage multiple channels of communication in a timely and responsive manner • Proven experience in a fast-paced working environment with ability to achieve set KPIs • Customer experience-driven, communications expert with positive outcomes at front of mind • Experience working across multiple systems at one time • Ability to understand and utilise company policies and processes • Ability to deescalate situations and turn a potential negative experience into a positive one • Calm under pressure with proven ability to work within deadlines • Ability to work autonomously and within a team environment • Available to work a flexible schedule, including closing shifts, weekends, and holiday shifts • Must have unrestricted access to work in the U.S. • Must be at least eighteen (18) years of age • Able to lift and carry up to 25 lbs. • Able to stand and walk for up to 8 hours per shift • Ability to use mobile devices and computers • Ability to read instructions, reports, and computer/register screens and enter information into a computer daily

🏖️ Benefits

• Competitive wages • Generous retail sales incentive programs • Encouraging & empowering environment with career progression and training opportunities • Employee assistance program for mental health and counseling services • 401k, including a matching discount from the company • Generous product discount

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