Customer Experience Segment Leader – Wind

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $128.4k - $213.9k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Serve as the primary customer experience advocate within GE Vernova’s Wind business • Execute enterprise-wide CX standards established by the EDGE organization • Drive localized accountability and continuous improvement • Bridge the enterprise EDGE customer solutions team and the Wind business • Apply One GE Vernova CX protocols, feedback collection methodologies, and reporting cadences • Participate in the Hoshin Kanri process for the Wind business • Integrate CX goals, NPS targets, and customer improvement initiatives into the Wind roadmap • Analyze Wind-specific NPS and CSAT data to identify moments of truth and customer sentiment drivers • Translate customer insights into targeted improvement initiatives with Wind leadership • Establish a cross-functional CX operating rhythm and hold business unit leaders accountable for feedback action plans • Design and manage a closed-loop feedback process, including root cause analysis and documented recovery plans • Align operational workflows with customer-centricity and feedback • Use Lean methodologies to map and eliminate customer journey friction points • Act as the primary liaison to the Enterprise CX Leader • Maintain alignment with enterprise CX decisions, tools, and policies • Foster a customer-first culture and lead internal communication campaigns

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related discipline • 8+ years of progressive experience in Customer Experience, Voice of Customer (VoC) programs, or Customer Operations within energy, industrial, or technology sectors • Experience managing NPS/CSAT programs with demonstrated success in improving scores through structured action planning • Strong analytical skills with the ability to synthesize complex data into clear, actionable business recommendations • Experience leading cross-functional teams in a matrixed organization • Expertise in Lean or continuous improvement frameworks • Ability to drive change without direct authority and navigate complex stakeholder environments • Exceptional ability to present CX findings to senior leadership and articulate the ROI of customer loyalty • Commitment to the One GE Vernova philosophy • Ability to challenge the status quo and navigate ambiguity associated with large-scale cultural change • Legally authorized to work in the United States

🏖️ Benefits

• Professional development opportunities • Competitive compensation • Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach access • Employee Assistance Program • GE Vernova Retirement Savings Plan • 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Relocation assistance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume