Patient Support Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Provide patient support throughout the patient journey to remove barriers to care • Investigate and solve prescription barriers • Advocate for patients with pharmacies • Obtain prior authorizations from patients' health insurance plans • Collect required documentation for clinical team care coordination with external healthcare providers • Provide quality referrals • Complete professional documentation and communicate with patients, clinicians, and external stakeholders through various channels • Resolve prescription and insurance/pharmacy authorization issues • Collaborate and problem-solve with multidisciplinary teams, including care coordinators, enrollment coordinators, financial counselors, clinicians, legal, and compliance partners • Follow Ophelia policies and maintain confidentiality, compliance, and ethical standards • Work autonomously and within established procedures • Report to the Patient Support Specialist Lead Care Coordinator

🎯 Requirements

• Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing support • Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company in a telehealth capacity • Working experience and knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records • Strong organizational skills and a keen eye for detail maintaining patient records and accuracy in responses • A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively • An aptitude for resilience and adaptability to change that is frequent in a start-up environment • Flexibility to work some combination of evenings and or weekends • Consistent Sunday–Thursday schedule: Sunday 8:30–4:30pm ET; Monday–Thursday 10:30–6:30pm ET

🏖️ Benefits

• Remote work anywhere in the United States • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • 20 days of PTO per year • 10 company holidays • 401k Contribution Platform • Life insurance • Short and long term disability • Financial wellness • Virtual primary care

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