Customer Service Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $43.9k - $85.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide strategic leadership and oversight to ensure exceptional customer experiences and satisfaction • Develop and implement customer service strategies • Manage a team of customer service representatives • Monitor service quality and performance metrics • Resolve escalated customer issues • Implement customer service training programs • Collaborate with other departments to enhance the overall customer service experience • Drive customer loyalty, retention, and advocacy • Promote a positive and service-oriented culture within the organization

🎯 Requirements

• 3-5 years work customer service experience • Working knowledge of collaboration and teamwork • Working knowledge of execution and delivery skills, including planning, delivering, and supporting • Working knowledge of business intelligence • Working knowledge of problem solving and decision making skills • Adept at growth mindset, agility, and developing yourself and others • Post secondary/high school education or specialized training, i.e. technical/vocational programs • Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state and local laws

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Comprehensive benefits package supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay