Lead Director, Product Membership

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +43 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

💵 $144.2k - $288.4k / year

⏰ Full Time

🟠 Senior

👔 Director

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Drive digital product strategy, technical architecture, and software delivery across the Membership, Engagement, and Retention domain • Manage a cross-functional team of software development engineers, data engineers, Salesforce analysts, and system administrators • Build, scale, and optimize technology supporting patient retention, membership attribution, value-based programs, and service recovery • Lead software, data engineering, data science, and Epic Analyst initiatives across membership, attribution, retention, service recovery, and value-based care programs • Oversee software releases, data pipelines, and Salesforce/CRM, Epic EHR, and proprietary analytics integrations • Ensure system reliability, data integrity, and real-time observability • Drive agile roadmap delivery, sprint planning, technical specifications, product backlogs, and sprint commitments • Partner with operational leads to digitize worklists, automate manual interventions, and replace unscalable tools • Drive metrics tied to patient retention, panel stability, service recovery, roster accuracy, and attribution efficiency • Coordinate data flow between Epic clinical workflows and retention and escalation tools • Direct and mentor product managers, designers, and engineering leads • Establish KPI frameworks, product health metrics, feedback loops, and outcome-oriented roadmaps • Upskill the product team in CRM/Epic product design, patient journey mapping, and data/AI-enabled patient engagement

🎯 Requirements

• Bachelor’s degree required • 10–15+ years of progressive leadership experience spanning healthcare operations and clinical technology product management • 5–8+ years of leadership experience in healthcare software engineering, digital product management, or health-tech execution • Specific domain expertise in patient membership management, patient engagement/retention programs, Salesforce CRM operations, and healthcare attribution models • Deep understanding of enterprise CRM platforms, especially the Salesforce ecosystem • Experience with cloud data pipelines, EDP/data warehousing, and API-led integration architectures • Familiarity with Epic EHR workflows, HL7/FHIR integrations, and clinical worklist capabilities • Track record leading multidisciplinary technology pods delivering complex, high-reliability software solutions • Expertise in sprint optimization, release management, and maintaining system SLOs/SLA performance • Ability to analyze operational bottlenecks and engineer automated software solutions • Excellent communication skills for working with senior executives, operational program managers, and software engineers • Proven history partnering with primary care delivery networks, retail clinics, or value-based care organizations • Ability to travel domestically approximately once per quarter, potentially more frequently • Graduate degree and/or clinical background (RN, MD, DO, NP, PA) preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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