Lead Director – Production Services Operations, Digital Data Analytics & Technology

Job not on LinkedIn

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead centralized Production Services defining clear ownership boundaries between central and distributed engineering teams. • Coordinate production activities across multiple departments and teams in a matrixed environment to optimize resource utilization and efficiency. • Establish and enforce operational governance, including standards, processes, best practices and operating cadences across applications, infrastructure, and security domains. • Oversee all aspects of production operations, ensuring adherence to quality standards, timelines, and budget constraints. • Own production stability and resilience, ensuring predictable operations across all technology towers. • Build and maintain strong relationships with internal and external stakeholders. • Communicate effectively with senior leadership regarding production performance, challenges, and opportunities for improvement. • Serve as the central operational leader for production systems, maintaining awareness of system health and emerging issues while coordinating cross-functional efforts to resolve conflicts, mitigate risks, and drive timely resolution of production challenges and bottlenecks. • Drive initiatives for process improvement, leveraging data analysis and industry best practices to enhance production efficiency and quality. • Develop and implement production strategies that align with organizational goals and drive operational excellence. • Lead, mentor, and develop a high-performing team of production professionals, fostering a culture of collaboration and accountability.

🎯 Requirements

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; Master degree preferred; equivalent experience will be considered • 12+ years in production operations, SRE leadership, infrastructure operations, or large‑scale technology operations, including at least 5 years in a leadership role • Proven experience in a matrixed environment, with a strong understanding of cross-functional collaboration and leading without authority • Proficiency in production management software and tools; familiarity with Lean Six Sigma, or other continuous improvement methodologies is a plus • Strong background in operational governance, process engineering, and incident/problem management • Proven ability to define and implement KPIs, OKRs, and operational dashboards, with previous experience in executive data analytics reporting • Executive presence and stakeholder management skills suitable for a regulated, high‑visibility environment • Strong analytical and problem-solving skills, with the ability to make data-driven decisions • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Comprehensive benefits package