Lead Technician, CIC – Clinical Intervention Center

Job not on LinkedIn

🔥 0 minutes ago

🌴 South Carolina – Remote

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💵 $18 - $31 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support day-to-day operations of the CIC team by completing projects, providing workflow guidance, technician training, and operational support • Serve as a resource for technicians and assist leadership with workload coordination • Support Facility Formulary Therapeutic Interchange and Third-Party Therapeutic Interchange responsibilities, including reporting, audit support, quality assurance checks, and ongoing monitoring • Support OmniDX to OASIS FFTI and TPTI conversion efforts, including pulling forms from Omniview, activating FFTI and TPTI, and tracking conversion activities • Review pharmacy stock and coordinate with pharmacy purchasing to address stocking needs or gaps • Partner with IT teams on reporting needs, system and reporting troubleshooting, and resolution follow-up • Use OASIS, OmniDX, MicroStrategy, Salesforce, Omniview, and other Omnicare systems for reporting, research, workflow support, and operational follow-up • Provide guidance, coaching, and mentoring to technicians • Train and support technicians by reinforcing standard operating procedures, best practices, and process expectations • Participate in team meetings, process improvement initiatives, and special projects • Support other CIC areas as needed, including customer service, faxing, order processing, prior authorizations, and medication therapy management support

🎯 Requirements

• Minimum of two years of relevant pharmacy technician experience • Active pharmacy technician license or registration in good standing in the state where the candidate resides • Demonstrated knowledge of applicable workflows, systems, policies, and procedures • Strong organizational skills with the ability to prioritize tasks in a fast-paced environment • Ability to mentor, train, and support team members while maintaining professionalism and confidentiality • Proficiency with computer systems and standard office applications • Microsoft Excel experience, including the ability to organize, review, and analyze data to support reporting and tracking • Ability to identify issues, research information, and recommend practical solutions • High school diploma or GED required • Ability to work the assigned schedule and remain available during standard operating hours • Ability to maintain a suitable remote work environment supporting confidentiality, productivity, and business requirements

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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