Manager, Business Communications – Federal Health Plans

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Execute communications strategies for federal and postal health plans, translating business and membership growth strategies into clear, consistent, and compliant messaging • Develop and deliver member communications, including newsletters, letters, postcards, brochures, presentations, website content, and digital materials • Lead Open Enrollment communications, including Mail Handlers Benefit Plan (MHBP) Open Season Seminar materials, presentations, webinars, and member collateral • Support client meetings, in-person events, webinars, and virtual events by developing presentation materials and attending/hosting as needed • Develop training and presentation materials for field service representatives and open enrollment volunteers to ensure consistent execution • Ensure all communications comply internal requirements and external regulations; manage review and approval workflows and conduct quality checks for accuracy, brand alignment, and appropriateness • Collaborate cross-functionally with strategy, compliance, legal, marketing, account management, and external vendors to deliver timely, integrated communications • Coordinate procurement of promotional items and branded materials to support outreach, events, and enrollment efforts

🎯 Requirements

• 5+ years experience in a communications discipline • Health Insurance License required (or 90 day period to obtain) • Proven ability to collaborate effectively across communications, sales, and marketing partners to deliver results aligned with shared business goals • Demonstrated strength in writing and editing across multiple communication formats, with the ability to deliver high-quality work under tight deadlines • Strong execution and delivery skills, including planning, implementing, and supporting communications initiatives end to end.

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Comprehensive benefits package based on eligibility

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