Outbound Sales Call Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Florida, +25 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 - $29 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Contact Medicare Advantage and Medicaid health plan members by phone • Offer, explain, and schedule free in-home or virtual healthcare evaluations • Make an average of 50 outbound calls per hour using an automatic dialer • Follow 20+ approved scripts and respond persuasively to rebuttals • Meet department productivity, quality, customer service, appointment, dialing, shift, and attendance goals • Adjust, reschedule, and cancel appointments with members and contracted providers • Monitor appointments, calls, handle time, and productivity using reporting systems • Report member complaints and escalations to Member Engagement Managers • Participate in peer side-by-side coaching • Follow HIPAA and security/privacy guidelines when handling protected health information • Report to a Member Engagement Manager

🎯 Requirements

• High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high volume experience in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred • Ability to work in an efficient, results-oriented outbound call center environment • Persuasive with the ability to rebuttal while treating health plan members with professional courtesy • Good communication skills, friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and ability to use multiple systems simultaneously while making calls • Minimum home internet speed: 100 Mbps download, 10 Mbps upload, latency/ping less than 60 ms • Must provide own workspace furniture and ensure a quiet workspace • Successful completion of background check required • Must be located within the Continental United States

🏖️ Benefits

• Competitive benefits • Paid time off (PTO) • Tuition reimbursement • Bi-weekly pay • Monthly commission bonus potential • 401K • Employee stock purchase program • Employee discount programs • Medical, dental, and vision coverage • Retirement savings options • Wellness programs • Company-provided equipment (keyboard, monitor, computer, headset, etc.) • Paid training