Patient Support Specialist

Job not on LinkedIn

🔥 1 minute ago

⚓ Rhode Island – Remote

⚓ Rhode Island – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Respond to inbound calls about MinuteClinic and Virtual Care appointments, visits, treatments, services, insurance coverage, billing inquiries, and other patient support needs • Provide patient information in accordance with HIPAA and privacy compliance requirements when handling PHI • Assist with billing statements, claims, reimbursement inquiries, and account-related concerns • Collaborate with cross-functional partners across MinuteClinic, Virtual Care, and other CVS Health teams • Gather and communicate information needed to resolve patient concerns effectively and efficiently • Deliver compassionate, accurate, timely customer service and patient advocacy

🎯 Requirements

• 1 or more years of customer service experience • 1 or more years of experience using Excel, Word, and/or Outlook in a professional or academic setting • Verifiable High School Diploma or GED required • Availability Monday–Friday between 8AM EST and 8PM EST • High-volume call center experience highly preferred • Experience with an Electronic Medical Records system preferred; Epic experience highly preferred • Medical insurance verification and experience explaining coverage to patients preferred • Healthcare billing experience preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being