Learner Compliance Specialist III, Credential Support

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Nightingale Education Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Nightingale Education Group is a U. S. -accredited nursing workforce developer founded in 2010 and headquartered in Salt Lake City, Utah. It advances health equity by delivering nursing education across the professional continuum (prelicensure to graduate and continuing education), creating learning resources and online courses, and providing workforce development and recruitment solutions that connect healthcare employers with a relevantly skilled nursing workforce representative of the communities they serve. The organization operates several divisions—Nightingale College (higher learning and clinical apprenticeships), Nightingale Innovations/EvolvEd (learning resources and on-demand courses), and Nightingale Solutions (employer workforce services)—focused on training, upskilling, and placing nurses to improve access to care and close educational and health equity gaps.

📋 Description

• Manage a high-volume caseload of newly admitted learners, up to 450 learners, ensuring compliance with College Experiential Learning credentialing requirements • Guide learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings • Provide guidance on credentialing systems and College and EL requirements • Communicate with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues • Monitor learner progress for large cohorts, identify compliance risks, and implement corrective actions • Support training and mentoring of Specialists I and II • Collaborate cross-functionally to resolve escalated credentialing issues and improve workflow processes • Maintain accurate documentation and records in credentialing systems to track learner progress, compliance status, and outcomes

🎯 Requirements

• Bachelor’s degree from an accredited institution is preferred • Minimum of two years’ experience in credentialing or administrative support within education or healthcare settings • Demonstrated proficiency in professional communication across multiple mediums • Strong customer service skills with experience handling high-volume caseloads • Proficiency with Microsoft Office products and credentialing software