Customer Service Representative

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MD Revenue Group

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11 - 50 employees

Most Healthcare Provider's experience sleepless nights filled with worry about their revenue.

📋 Description

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans. • Inbound calls from patients regarding bills. • Documenting customer complaints, issues, and interactions in appropriate system(s). • Meet performance metrics provided by management team. • Performing other duties as needed and assigned by the supervisor.

🎯 Requirements

• High school diploma or GED • Customer service/call center experience preferred • Strong communication and de-escalation skills • Comfortable navigating multiple systems at once • Reliable attendance • Must pass a 7-year Background Check and Drug Screen • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

🏖️ Benefits

• 100% Paid Training • 401(k) matching • Paid Time off (PTO) – Up to 10 days your first year! • 8 Paid Holidays – Including your birthday! • Referral Program • Employee Assistance Program (EAP) • Growth & Continued Training - We promote from within, many of our team leads started as CSRs. • Dental & Vision insurance • Health insurance (including Long & Short-Term Disability) • Life insurance (Company Paid)