Pharmacy Technician, Retail Call Center

Job not on LinkedIn

🔥 18 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. • Verifies and validates prescription information adhering to company protocols. • Documents customer concerns regarding prescriptions with empathy and professionalism. • Provides guidance to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. • Operates computer systems and software applications to access customer records during interactions. • Communicates with healthcare professionals and pharmacies for prescription processes. • Escalates complex issues to appropriate teams for resolution. • Monitors, tracks, and analyzes call center performance metrics for continuous improvement. • Stays updated on industry regulations and medication trends to provide accurate information to customers.

🎯 Requirements

• Working knowledge of problem solving and decision-making skills • must be a resident and Licensed Pharmacy Technician in specific states including Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont • Candidate must obtain Rhode Island Pharmacy Technician license upon hire • Certified Patient Care Technician (CPCT) preferred. • Licensed Pharmacy Technician in Rhode Island or Massachusetts • Verifiable high school diploma or equivalent

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package