Reasonable Accommodations Case Manager

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation. • Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship. • Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations. • Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices. • Review and analyze medical documentation to determine functional limitations and job-related restrictions. • Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience. • Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

🎯 Requirements

• 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration. • Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws. • Experience managing complex accommodation cases in a large, multi-state organization. • Exceptional communication, analytical, and problem-solving skills. • Ability to maintain confidentiality and handle sensitive information with discretion. • Strong organizational skills with the ability to manage multiple priorities and meet deadlines. • Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent experience.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package

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