Claims Process Innovation Manager

🕒 June 16

🌲 North Carolina, Virginia – Remote

🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🛡️ Insurance

💸 Finance

☁️ SaaS

🔥 Funding within the last year

💰 Debt financing on 2025-09

Insurance • Finance • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Lead the design, governance, and continuous improvement of claims processes across multiple business lines. • Manage and prioritize a portfolio of process innovation and automation initiatives aligned to business strategy and operational priorities. • Oversee and actively participate in testing and validation of new vendor solutions, automation tools, and technology functionality. • Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services to identify and implement process improvements. • Maintain governance of standard claims processes, ensuring documentation, communication, change management, and adoption across the organization. • Partner with Technology teams and Product Owners to validate new functionality, support implementation, and ensure sustainability of changes. • Conduct and oversee vendor quality and performance reviews.

🎯 Requirements

• 7+ years of experience in claims operations or process improvement. • Strong knowledge of claims operations. • Demonstrated ability to lead initiatives and influence stakeholders. • Experience with vendor solutions and system testing. • Strong analytical and facilitation skills. • Prior people or project leadership experience. • Lean, Six Sigma, Agile, or Change Management certification. • Experience with governance or compliance oversight.

🏖️ Benefits

• Medical • Dental • Vision • PTO • 401k • Company observed Holidays