Sales Ops Support – Analyst

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🔥 15 minutes ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation • support cases as they pertain to Salesforce and other business tools including iTools and eTools to support the business needs of Clients, Sales, and Account Managers • act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers • responsible for educating and training Account Managers on use of Salesforce and its functionality

🎯 Requirements

• 2+ years of experience in healthcare operations, help desk operations or systems development • 2+ years of experience in data analysis, research and testing • Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool • Previous help desk, MicroStrategy and PBM experience (preferred) • Experience working with a variety of audiences, such as IT developers, technical staff, sales, and account management (preferred) • Strong written and oral communication skills (preferred) • Ability to demonstrate superior interpersonal, communication, customer relations, trouble shooting, analytics and priority management skills (preferred) • Ability to work independently (preferred) • Ability to prioritize and handle multiple tasks on a daily basis (preferred) • Strong problem solving skills (preferred)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

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