Senior Analyst, Colleague Relations

Job not on LinkedIn

🔥 12 hours ago

⚓ Rhode Island – Remote

⚓ Rhode Island – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the primary point of contact for leaders and colleagues regarding performance, attendance, behavioral issues, policy interpretation, and application of CVS Health policies and Code of Conduct • Handle a significant volume of colleague calls and emails concerning employment practices and policies • Resolve colleague issues during initial outreach whenever possible • Serve as first point of contact through a centralized phone system, up to 75% of the time • Perform real-time issue spotting and document pertinent call details and consultation provided • Assign cases to the appropriate team, including case categorization and priority • Review and assess inquiries through email, self-serve portal, and Ethics Line reporting, typically 25% of the time • Leverage resources to achieve first-contact resolution and provide proactive colleague support • Assist with policy interpretation and application of CVS Health policies and Code of Conduct • Consult with leaders regarding colleague discipline and performance issues • Escalate inquiries to appropriate teams for further review and consultation when necessary • Partner with Legal to retain and provide records upon request • Respond to workforce-reduction inquiries and escalate concerns where appropriate • Provide cross-functional support to other business areas as needed

🎯 Requirements

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience; leadership experience may substitute • Ability to demonstrate empathy, put people first, and inspire trust • Ability to interact effectively with colleagues at all levels of the organization • Ability to make sound, constructive business decisions while mitigating risk and adverse exposure • Highly organized with effective prioritization and time-management skills • Excellent oral and written communication skills • Strong interpersonal skills, including conflict management, investigation, negotiation, and influencing expertise • Ability to collaborate cross-functionally • HS diploma/GED required • Equivalent years of work experience may substitute for the education requirement • Knowledge of current state and federal employment/labor laws and regulations • Prior mentoring, leadership, mediation, or consulting experience preferred • PHR/SPHR and/or CP/SCP (SHRM) certifications preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay