Senior Analyst, Complaints & Appeals – Medicare, Commercial

Job not on LinkedIn

🕒 August 25

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Perform quality reviews and analysis of grievance and appeal resolutions for compliance with CMS, state, and federal regulations • Conduct end-to-end quality reviews and identify opportunities to improve outcomes and operational performance • Conduct root cause analysis, identify trends, analyze operational data, and develop recommendations to reduce complaint, grievance, and appeal drivers • Analyze complaint, appeal, overturn, and operational performance data to identify trends affecting customer experience, claims outcomes, and business performance • Lead root cause analysis and governance activities, including issue identification, validation, corrective action planning, remediation tracking, and findings and recommendations • Develop and maintain process documentation, job aids, governance materials, and operational guidance • Serve as a subject matter expert and provide analytical support, facilitate knowledge sharing, and contribute to training and continuous improvement initiatives • Prepare reports, dashboards, presentations, and leadership summaries covering audit findings, operational risks, trend analysis, and process improvement opportunities • Identify process gaps, operational defects, and compliance risks and develop recommendations to improve quality, efficiency, and customer experience • Partner with Operations, Compliance, Clinical, Claims, Product, and Technology teams • Develop actionable insights from appeal trends and root cause analyses to support leadership decision-making, governance reviews, and continuous improvement

🎯 Requirements

• 3-5 years of experience in healthcare operations, complaints and appeals, analytics, quality, compliance, governance, risk management, or related functions • Strong analytical, problem-solving, and decision-making skills • Experience conducting trend analysis, root cause analysis, operational reviews, and process improvement initiatives • Experience developing reports, dashboards, and executive-level presentations • Strong written and verbal communication skills • Demonstrated ability to collaborate across multiple business functions and influence stakeholders • Advanced proficiency with Microsoft Excel, Microsoft PowerPoint, reporting tools, and data analysis methodologies • Preferred: Medicare Advantage, Part D, Grievance, CTM, Commercial Appeals, Provider Appeals, Claim operations, Grievance experience or Appeals experience • Preferred knowledge of CMS regulations and Medicare complaint and appeal requirements • Preferred knowledge of quality management, operational governance, and remediation tracking practices • Preferred experience supporting governance, remediation tracking, and operational improvement initiatives • Preferred knowledge of healthcare regulations, quality programs, and complaint and appeal workflows • Preferred experience with automation initiatives, reporting optimization, or business intelligence solutions • Preferred experience supporting executive-level reporting and operational performance reviews • Bachelor's degree preferred or equivalent combination of education, professional experience, and relevant healthcare operational expertise

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay