Senior Analyst, Patient Retention Strategy and Analytics

Job not on LinkedIn

🕒 July 9

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Drive strategic analyses, develop data-driven insights & own reporting • Analyze data to inform strategic decision-making related to patient retention • Build and pull reports on performance metrics related to patient retention • Complete analyses to identify areas of progress and opportunity • Communicate insights with local leaders and organizational leaders • Drive patient retention at Oak Street through implementation of Patient Engagement and Retention workflows • Manage relationship with key partners across provider services, Salesforce and patient comms and marketing • Own proactive workflows related to patient communications and panel reassignment • Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals • Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach • Report on success of different engagement strategies for achieving annual wellness visit completion goals • Project manager for scope of ongoing initiatives and activities related to patient segmentation • Creation of metrics and reports to monitor success and identify opportunities for improvement across the implementation of new initiatives • Other duties as assigned

🎯 Requirements

• Minimum 2-4 years of experience • High level of organization and detail orientation • Experience collaborating on projects across multiple departments • Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.) • Strong intellectual curiosity and problem-solving ability • Ability to navigate leadership and operational complexities • Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product • Quick learner comfortable with ambiguity • Strong accountability and discipline against timelines and deliverables • Collaborative working style, able to work cross functionally • Bachelor’s degree required

🏖️ Benefits

• Paid vacation, sick time, and investment/retirement 401K match options • Health insurance, vision, and dental benefits • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement